privacy policy
Student Kit Policy
THE BEAUTY INSTITUTE
Purpose
The Beauty Institute Australia provides professionally selected student kits to support practical learning and assessment throughout your course.
This policy outlines the responsibilities of both students and The Beauty Institute Australia regarding kit supply, delivery, warranties, damaged or missing items, and returns.
Student Kits
Most courses include a professional student kit containing the products, equipment and resources required to successfully complete practical assessments.
Where necessary, The Beauty Institute Australia reserves the right to substitute products with equivalent items of equal or greater quality without prior notice.
Kit contents vary depending on the course and may occasionally be updated to reflect industry improvements or supplier availability.
Where necessary, The Beauty Institute Australia reserves the right to substitute products with equivalent items of equal or greater quality without prior notice.
Kit Delivery
Delivery Responsibilities
Students are responsible for ensuring:
If a student authorises a courier to leave a parcel in a safe place, The Beauty Institute Australia cannot accept responsibility for parcels that are lost, stolen or damaged after delivery has been confirmed by the courier.
Where available, we recommend collecting your parcel from the courier depot or local post office if you are unavailable to receive delivery.
- the delivery address provided is accurate
- someone is available to receive the parcel where possible
- any changes to delivery details are communicated before dispatch
If a student authorises a courier to leave a parcel in a safe place, The Beauty Institute Australia cannot accept responsibility for parcels that are lost, stolen or damaged after delivery has been confirmed by the courier.
Where available, we recommend collecting your parcel from the courier depot or local post office if you are unavailable to receive delivery.
Delayed or Undelivered Kits
If your student kit has not arrived within 21 days of receiving your dispatch notification, please contact Student Support so we can investigate with the courier.
Students are responsible for collecting parcels held by the courier within the nominated collection period.
Students are responsible for collecting parcels held by the courier within the nominated collection period.
If a parcel is returned to the sender because it was not collected or an incorrect delivery address was supplied, additional freight charges may apply before the kit can be re-dispatched.
Checking Your Kit
Upon receiving your kit, we recommend inspecting all contents as soon as possible.
Please compare the contents against the enclosed packing list or course kit checklist.
Any missing, incorrect or damaged items should be reported promptly.
Please compare the contents against the enclosed packing list or course kit checklist.
Any missing, incorrect or damaged items should be reported promptly.
Missing Items
If you believe items are missing from your kit, please notify Student Support within 30 days of delivery.
Claims submitted after 30 days may not be eligible for replacement.
To assist us in resolving your request, we may ask you to provide:
- photographs of the unpacked kit showing all items received
- photographs of the shipping box and packaging
- your packing slip (if supplied)
- a description of the missing item(s)
Claims submitted after 30 days may not be eligible for replacement.
Damaged Items
If any products arrive damaged or faulty, please contact Student Support within 30 days of delivery.
To process your request, we may require:
Please do not dispose of damaged items until instructed to do so, as they may need to be returned for inspection.
Where a product is confirmed to have arrived damaged or faulty, The Beauty Institute Australia will arrange an appropriate remedy, which may include:
To process your request, we may require:
- clear photographs of the damaged item
- photographs of the external packaging if applicable
- a description of the issue
Please do not dispose of damaged items until instructed to do so, as they may need to be returned for inspection.
Where a product is confirmed to have arrived damaged or faulty, The Beauty Institute Australia will arrange an appropriate remedy, which may include:
- replacement of the item
- repair of the item
- reimbursement of reasonable repair costs where approved
Product Warranty
Electrical equipment supplied within student kits is covered by the manufacturer's warranty and applicable Australian Consumer Law.
Warranty periods vary by product but are generally 12 months unless otherwise specified.
Warranty claims do not cover:
Where necessary, electrical products may be returned to the supplier or manufacturer for assessment before a warranty decision is made.
Warranty periods vary by product but are generally 12 months unless otherwise specified.
Warranty claims do not cover:
- accidental damage
- misuse or neglect
- improper storage
- unauthorised repairs or modifications
- use contrary to manufacturer instructions
Where necessary, electrical products may be returned to the supplier or manufacturer for assessment before a warranty decision is made.
Consumable Products
Many student kits include consumable products intended for the successful completion of your course assessments.
If you choose to practise beyond the course requirements or need to repeat practical activities multiple times, replacement consumable products will be purchased at your own expense.
Product Expiry
Some products supplied within student kits have expiry dates or recommended usage periods after opening.
Students are responsible for:
- storing products according to manufacturer recommendations
- monitoring expiry dates
- replacing expired products if additional study time extends beyond the product's usable life
The Beauty Institute Australia cannot replace products that expire through normal use or extended storage.
Kit Ownership
Student kits become the property of the student once dispatched, subject to the terms outlined in this policy and any applicable refund policy.
Students are responsible for maintaining and caring for all equipment supplied throughout their course.
Students are responsible for maintaining and caring for all equipment supplied throughout their course.
Returns
If an enrolment is cancelled in accordance with The Beauty Institute Australia's Refund Policy, any supplied student kit must be returned before a refund can be processed where applicable.
To be eligible for a refund relating to the student kit:
If the kit has been opened, used, damaged or is incomplete, the cost of the kit may be deducted from any eligible refund.
Students are responsible for return postage costs unless otherwise required under Australian Consumer Law.
To be eligible for a refund relating to the student kit:
- the kit must be unopened and unused
- all original contents, packaging and accessories must be included
- the kit must be returned in saleable condition
If the kit has been opened, used, damaged or is incomplete, the cost of the kit may be deducted from any eligible refund.
Students are responsible for return postage costs unless otherwise required under Australian Consumer Law.
Change of Mind
Student kits cannot be returned or exchanged due to:
Nothing in this policy limits your rights under the Australian Consumer Law.
- change of mind
- ordering the wrong course
- finding the products elsewhere at a lower price
- no longer wishing to continue the course after the kit has been dispatched
Nothing in this policy limits your rights under the Australian Consumer Law.
Australian Consumer Law
The Beauty Institute Australia complies with the guarantees provided under the Australian Consumer Law (ACL).
This policy operates in addition to, and does not replace, any rights available under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Where a product experiences a major failure, students are entitled to the remedies available under the ACL.
This policy operates in addition to, and does not replace, any rights available under Australian Consumer Law.
Need Assistance?
If you have any questions regarding your student kit, delivery, warranties or replacement items, our Student Support Team is here to help.
We encourage students to contact us as soon as possible if any issue arises so we can work with you to achieve the best possible outcome.
Contact Information
The Beauty Institute Australia Pty Ltd
ABN 39 697 467 511
Phone: 1300 277 114
Email: hello@thebeautyinstitute.com.au
Privacy enquiries: privacy@thebeautyinstitute.com.au
Website: www.thebeautyinstitute.com.au
ABN 39 697 467 511
Phone: 1300 277 114
Email: hello@thebeautyinstitute.com.au
Privacy enquiries: privacy@thebeautyinstitute.com.au
Website: www.thebeautyinstitute.com.au
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