privacy policy

Privacy Policy

THE BEAUTY INSTITUTE  
The Beauty Institute Australia (“The Beauty Institute”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. 
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase a course, enrol in training, interact with our services, or communicate with us. 
By using our website or services, you agree to this Privacy Policy. 

1. What Information We Collect

We may collect personal information including:

Personal Details

  • Full name 
  • Email address 
  • Phone number 
  • Billing address 
  • Shipping address 
  • Date of birth (where required) 
  • Account login details 

Payment Information

Payments are processed through secure third-party payment providers. 
We may collect payment transaction details, however we do not store full credit card information directly. 
Payment providers may include:
  • Stripe
  • Afterpay
  • WalletPay
  • other approved payment platforms

Course & Student Information

If you enrol in a course, we may collect:
  • enrolment details 
  • purchased course history 
  • assessment submissions 
  • practical video submissions 
  • trainer communications 
  • student support enquiries 
  • certificate completion records 
  • course progress data 

Technical Information

When you use our website, we may collect:
  • IP address 
  • browser type 
  • device type 
  • operating system 
  • pages visited 
  • time spent on pages 
  • referring website 
  • click activity 
  • cookies and analytics data 

Marketing Information

If you subscribe to updates or interact with our advertising, we may collect:
  • email marketing preferences 
  • lead form submissions 
  • campaign engagement 
  • social media interactions 

2. How We Collect Information

We collect information when you:
  • visit our website 
  • complete an enquiry form 
  • purchase a course 
  • create a student account 
  • upload practical assessments 
  • communicate with trainers 
  • request support 
  • subscribe to newsletters 
  • interact with advertisements 
  • participate in promotions 
  • contact us by email, phone or social media 

3. Why We Collect Your Information

We may use your information to:
  • provide courses and educational services 
  • create and manage your student account 
  • process payments 
  • ship course kits and materials 
  • provide trainer support 
  • review practical submissions 
  • issue certificates of completion 
  • communicate about your enrolment 
  • troubleshoot technical issues 
  • improve our website and services 
  • conduct analytics 
  • send marketing communications 
  • prevent fraud 
  • comply with legal obligations

4. Marketing Communications

We may send you:
  • course information
  • promotions
  • newsletters
  • educational updates
  • special offers
  • announcements

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us directly.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:
  • improve user experience 
  • remember preferences 
  • analyse website traffic 
  • monitor campaign performance 
  • improve advertising relevance 


These technologies may include:
  • browser cookies
  • Google Analytics
  • Meta Pixel
  • remarketing tools
  • advertising conversion tracking tools


You may disable cookies through your browser settings, however some website functionality may be affected.

6. Third-Party Services

We may share information with trusted third-party providers who assist us in operating our business.

These may include:

Learning Platform

  • LearnWorlds

Payment Providers

  • Stripe
  • Afterpay
  • WalletPay

Shipping & Delivery

  • Australia Post
  • Courier Providers

Marketing & Analytics

  • Meta (Facebook / Instagram) 
  • Google Analytics 
  • Email marketing platforms 
  • CRM platforms 

Technical & Website Providers

  • hosting providers
  • software vendors
  • website developers
  • customer support systems


These providers may handle your information according to their own privacy policies.

7. Overseas Disclosure

Some of our third-party providers may store or process personal information outside Australia.

By using our services, you acknowledge and consent to overseas disclosure where necessary for service delivery.

We take reasonable steps to ensure providers manage information appropriately.

8. Storage & Security

We take reasonable steps to protect your personal information from:
  • misuse
  • interference
  • unauthorised access
  • modification
  • disclosure
  • loss


However, no online transmission or electronic storage system can be guaranteed as completely secure.

9. Practical Video Submissions 

If you submit videos, photos or practical assessment materials as part of your course: 
  • these may be reviewed by trainers 
  • they may be stored within our learning systems 
  • they will be used for educational support purposes 

Students should not upload confidential third-party material without consent. 

10. Accessing or Correcting Your Information 

You may request access to personal information we hold about you. 

You may also request corrections if information is inaccurate or outdated. 

Requests can be made by contacting us. 

11. Complaints

If you have concerns about privacy or how your information has been handled, please contact us first. 
Privacy enquiries: 
privacy@thebeautyinstitute.com.au 

If unresolved, complaints may be made to: 

Office of the Australian Information Commissioner (OAIC) Website:
https://www.oaic.gov.au 

12. Retention of Information

We retain information only as long as reasonably necessary for: 
  • educational administration 
  • legal compliance 
  • dispute resolution 
  • business operations 

13. Children

Our services are generally intended for individuals aged 18 and over, or those with parent/guardian consent where permitted. 

14. Changes to the Policy

We may update this Privacy Policy from time to time.
 
Updated versions will be published on our website. 

15. Contact Us

The Beauty Institute Australia Pty Ltd
ABN 39 697 467 511
Phone: 1300 277 114
Email: hello@thebeautyinstitute.com.au
Privacy enquiries: privacy@thebeautyinstitute.com.au
Website: www.thebeautyinstitute.com.au
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